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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bassam Almerhi

September 4, 2026

5  out of  5
rating by Bassam Almerhi
"I had a great experience working with Carla Fenzel. She was very helpful, professional, and patient throughout the entire process of getting my car insurance. She explained everything clearly, answered all my questions, and made the process easy and stress-free. I truly appreciate her excellent customer service and highly recommend Carla to anyone looking for help with car insurance!"
We responded:
"Thank you so much for your wonderful feedback of us here at Carla Fenzel’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Carla Fenzel’s Insurance Team "
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Mariam Batista

September 3, 2026

5  out of  5
rating by Mariam Batista
"Daniel was very helpful patient and professional
I recommend them 100 percent"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Carla Fenzel’s team. "
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Dean Allen

August 8, 2026

5  out of  5
rating by Dean Allen
"Called yesterday and spoke to Daniel Gomez on helping getting insurance for my daughter. When he first did the quote it was high, however when he added me on the policy, as we had just switched to State Farm this week as well, it dropped the quote quite considerably and was $250 cheaper than what my daughter would have been paying with Progressive. Daniel was able to get everything processed yesterday and as of 12:01AM this morning my daughter has State Farm insurance as well.

If you ever need a quote or assistance and Carla isn't around, highly recommend working with Daniel. Thanks again Daniel!"
We responded:
"Dean, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Jacksonville. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Carla Fenzel and Team "
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Mike Smith

July 22, 2026

5  out of  5
rating by Mike Smith
"Daniel is a awesome guy a really appreciate his professional manner and dedication to helping.He also is very patient and willing to explain everything about the policy that a person my not understand."
We responded:
"Hi Mike, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Carla Fenzel’s team.  Please reach out to us if any questions come up!  - Carla Fenzel’s Insurance Team "
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cindy gomez

July 20, 2026

5  out of  5
rating by cindy gomez
"Daniel has been very patient, attentive, and helpful. He found an auto insurance with competitive prices."
We responded:
"Thank you so much for the 5 stars, cindy! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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J

July 5, 2026

5  out of  5
rating by J
"Daniel is nice and very patient professional"
We responded:
"Wow, thank you for the 5-star review, J! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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David Southern

June 30, 2026

5  out of  5
rating by David Southern
"I wanted to post how helpful Daniel at state farm was to answer my multiple questions and fit my policy to what I needed at this point and time. Thanks so much Daniel for all your help👍👍👍"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Virginia Routzahn

June 12, 2026

5  out of  5
rating by Virginia Routzahn
"Changing our auto insurance to Staye Farm was an easy experience. The agent took care of everything since I'm not too internet savvy."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Carla Fenzel’s Team. "
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Lourdes Acevedo

May 22, 2026

5  out of  5
rating by Lourdes Acevedo
"Daniel helped us navigate the whole home owners insurance to get the best price and coverage. Thank you so much for helping us during this confusing process."
We responded:
"Lourdes, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Raquel McConnico

May 22, 2026

4  out of  5
rating by Raquel McConnico
"Daniel has been very helpful and professional. I appreciate him sharing his vast knowledge with me as it relates to my policy."
We responded:
"Thank you for your thoughtful 4-star review, Raquel. We are pleased to hear that you had a positive experience with us here on State Farm Agent Carla Fenzel’s Team. Should you have any suggestions on how we can improve further, please do not hesitate to share your feedback. "
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stormy clouds

May 21, 2026

5  out of  5
rating by stormy clouds
"All good"
We responded:
"We are grateful for your 5-star review, stormy! Thanks for taking a moment to share your positive rating of State Farm Agent Carla Fenzel’s Team here in Jacksonville . "
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Juicy Riffs

May 20, 2026

5  out of  5
rating by Juicy Riffs
"Daniel was awesome and efficient, and mu policy even though equal to that of my Geico policy, was less than half the price, I am cery happy with State Farm!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Carla Fenzel’s Team here in Jacksonville . "
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Patricia Medlock

May 19, 2026

5  out of  5
rating by Patricia Medlock
"They are waaaay above average. Most helpful I’ve ever dealt with."
We responded:
"Thank you for sharing your experience Patricia, we appreciate you!"
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Geisel Tormo

May 12, 2026

5  out of  5
rating by Geisel Tormo
"My experience with the State Farm Insurance Agent was unparalleled and wonderful. The person who assisted me—Daniel Gomez—was very attentive and extremely patient in clarifying all my questions."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Carla Fenzel’s Team. "
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thehnicchamp

May 11, 2026

5  out of  5
rating by thehnicchamp
"I spoke with Julie about adding coverage to another vehicle and giving me a quote for my children as well Julie was polite nice very helpful and explained in detail on certain wording I wasn't clear on I really appreciated her time and service"
We responded:
"Thank you for sharing your experience with Julie, we think she is great too!"
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Qunnia Hatch

May 6, 2026

5  out of  5
rating by Qunnia Hatch
"I have had insurance coverage for home and auto for many years with State Farm. This company is the best. I have to give a shout out to Julie R. she is so patient, kind, knowledgeable and helpful to all your policy needs. Thanks to Carla for having a wonderful staff/team. It is so pleasing to work with you all."
We responded:
"Qunnia, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Carla Fenzel’s Team!"
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JMR

May 1, 2026

5  out of  5
rating by JMR
"Spoke with Ms. Julie about my bill and she was very patient and explained it throughly. I knew she wasn’t a chat bot from her pleasant demeanor. Good to know you can still talk to a human who cares about resolving you issues."
We responded:
"JMR, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Melissa Ryals

April 28, 2026

5  out of  5
rating by Melissa Ryals
"Great service, great prices."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Carla Fenzel’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Jacksonville ."
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Erika Rodriguez

April 9, 2026

5  out of  5
rating by Erika Rodriguez
"Working with Daniel Gomez at State Farm was such a positive experience. He was incredibly patient and went above and beyond to make sure I understood every part of the process. Daniel took the time to answer all my questions thoroughly, making what could have been a complicated task feel completely smooth and stress-free. If you're looking for someone professional and easy to talk to, I highly recommend reaching out to him!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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diana

April 3, 2026

5  out of  5
rating by diana
"very helpful and efficient"
We responded:
"Thanks so much for the amazing review, Diana! We really appreciate your support here in Jacksonville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Maray

April 3, 2026

5  out of  5
rating by Maray
"Daniel Gomez was very nice he explained step by step and helped until I had everything right for my insurance. Thank you so much!""
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Carla Fenzel’s Team here in Jacksonville . "
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alex batista

March 26, 2026

5  out of  5
rating by alex batista
"Had a great experience with State Farm thanks to Richard San Juan. He was super helpful, patient, and made everything easy to understand. He took the time to answer all my questions and made the whole process smooth and stress free. Definitely recommend working with him if you get the chance."
We responded:
"Thank you so much for the 5-stars, alex! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Luciana Pyle

March 16, 2026

5  out of  5
rating by Luciana Pyle
"Carla was patient and explained to me step by step and helped until I had everything right for my car insurance. Thank you so much!"
We responded:
"Thank you for taking the time to leave such a great review, Luciana. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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olazabal

February 28, 2026

5  out of  5
rating by olazabal
"Servicio excelente Great Service, a100%, recommend State Farm on Merrill Road in Jacksonville"
We responded:
"Thank you so much for the 5-stars, olazabal! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Nancy Jourdan

October 23, 2025

5  out of  5
rating by Nancy Jourdan
"WOW! I’m still in shock (in a VERY happy way!) at the car insurance rate I just received from State Farm (Julie Regueiro), office ran by Carla Fenzel in Jacksonville, FL.
Over the phone, and for 2 days, Julie spent as much time as I needed in helping me understand what I did and did not need for my vehicle coverage. And at my age, and being on a very tight budget like so many of us nowadays, I thoroughly appreciated that!
She went over my pervious policy that was through a different company, which will remain nameless, and through her knowledge and expertise, Julie was able to cut my yearly car insurance bill in HALF! YES, you read that right, IN HALF!!!
She discovered and explained things my previous policy holder hid/withheld from me.
We need more customer service oriented personnel like Julie Regueiro that truly care about people’s needs! ESPECIALLY in times like these!
Julie Regueiro, you went ABOVE and BEYOND in helping me, and words alone cannot express my SINCEREST gratitude to you! You are a STAR!!!
I HIGHLY recommend Carla Fenzel's Jacksonville, FL State Farm office!
Thank you SO VERY MUCH Julie Regueiro !!!"
We responded:
"Thank you so much for your heartfelt and detailed review! We are thrilled to hear about your positive experience with Julie. She is truly dedicated to providing personalized service and making sure our clients understand their coverage while saving money—especially in challenging times. Your kind words mean the world to us and motivate us to continue going above and beyond for every customer. We sincerely appreciate your recommendation and look forward to serving you in the future. Thank you again for trusting us with your car insurance needs!"