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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maykel Falcon

March 24, 2025

5  out of  5
rating by Maykel Falcon
"Buena comunicación en todo momento y pendiente a las necesitadas de uno. Ayudo a ahorrar lo mas posible y a la vez tener la mejor cobertura posible."
We responded:
"Hola Maykel, gracias por la reseña!"
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Jose Hernandez

February 11, 2025

5  out of  5
rating by Jose Hernandez
"La Sra Carla Fenzel fue muy amable y me ayudó para así Yo poder elegir la póliza que más me convenía, gracias."
We responded:
"Hola Jose! Muchas gracias por la reseña. Estamos muy contentos de poder ayudarte!"
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E GP

December 30, 2024

5  out of  5
rating by E GP
"Carla muy atenta. Excelente servicio. Muy preocupada con que todo el proceso saliera bien y acorde a lo solicitado por el cliente. Recomiendo 100% a Carla"
We responded:
"Muchas gracias por la reseña! Apreciamos que nos permita ayudarlo! "
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T W

December 27, 2024

5  out of  5
rating by T W
"Great customer service!! Friendly in a very professional way."
We responded:
"Thank you for a great review, we are glad to help!"
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Yoidel Socarras

December 17, 2024

5  out of  5
rating by Yoidel Socarras
"Excelente atención profesional por parte de la Srta que atendió mi solicitud. Rápido y muy agradable. Gracias"
We responded:
"Hi Yoidel, thank you for entrusting us with your auto insurance needs. Quality of service and professionalism are a big part of our office culture. Welcome to the family!"
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Sergio Polin

December 12, 2024

5  out of  5
rating by Sergio Polin
"Mi experiencia fue excelente por la atención y dedicación recibida y la alta profesionalidad con que brindan el servicio al cliente para solucionar la duda o el problema.Muchas gracias ."
We responded:
"Hola Sergio, siempre un placer ayudarte. Muchas gracias por la reseña! "
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Máximo Perdomo jimenez

December 9, 2024

5  out of  5
rating by Máximo Perdomo jimenez
"Muchas gracias excelente servicio"
We responded:
"Gracias Maximo!"
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jackie marchese

December 2, 2024

5  out of  5
rating by jackie marchese
"La mejor"
We responded:
"Thank you for being a great customer! "
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Susan Richter

November 14, 2024

5  out of  5
rating by Susan Richter
"Talk about excellent customer service! (Can I give 10 stars?) As soon as we opened the door and walked in Alicia Diaby had walked out of her office to greet us. Once seated and she had our information she had a possible policy ready for review. With a few tweaks we were ready to cancel our former insurance company and sign with State Farm. Alicia is very personable and has a wonderful sense of humor. Carla Fenzel came in to introduce herself and make sure Alicia was taking care of us. I highly recommend this office and State Farm as well."
We responded:
"Hi Susan, we strive to give the best service possible, and are thrilled that you let us help with your insurance needs! "
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Rosana

October 17, 2024

5  out of  5
rating by Rosana
"Excelente atencion de la ejecutiva Carla con los mejores precios y descuentos en las pólizas de seguro de vehículos"
We responded:
"Hola Rosana, gracias por confiar en nosotros para sus seguros! "
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Josefina Mardeusz

September 2, 2024

5  out of  5
rating by Josefina Mardeusz
"Having property in two states I didn’t know what kind of insurance was best for me. Carla and her staff helped guide me through the process of getting the best insurance I could find. Fair prices and wonderful customer service. Absolutely recommended especially to those moving to the area."
We responded:
"Hi Josefina, thank you for taking the time to leave a review. We are always happy to hear that customers had a good experience with us. "
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Mariela Negrin

August 19, 2024

5  out of  5
rating by Mariela Negrin
"El servicio en esta oficina es genial. Rápido, amable, eficiente. Llegue a Carla, por recomendación de un amiga y sin duda excelente."
We responded:
"Hola Mariela, muchas gracias por la reseña! Nos encanta dar exelente servicio! "
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Yunisleidy Almaguer

July 29, 2024

5  out of  5
rating by Yunisleidy Almaguer
"Excelente atención al cliente Camila fue muy paciente y muy amable en el momento de ayudarme y asegurándome siempre de encontrar la mejor opción para mi la recomiendo mucho gracias"
We responded:
"Hola Yunisleidy, muchas gracias por confiar en nosotros para tu seguro de vehiculo!"
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wendy Johns

July 26, 2024

5  out of  5
rating by wendy Johns
"One of the best experiences and so much better than my old insurance! Switching was quick and easy and am happy with my decision. Thank you!"
We responded:
"Hi Wendy! Thank you for sharing your experience with switching home insurance to our agency. "
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Reddiver 505

July 18, 2024

5  out of  5
rating by Reddiver 505
"MIss Carla is the Best Agent I've had while shopping for car insurance."
We responded:
"It's been our pleasure helping with your insurance needs! Welcome to State Farm!"
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Kristal T

July 12, 2024

5  out of  5
rating by Kristal T
"Daniel Did a great job helping us get our insurance set up."
We responded:
"Thank you for leaving a great review, welcome to State Farm!"
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Marcos Jimenez

July 9, 2024

5  out of  5
rating by Marcos Jimenez
"tuve una buena experiencia con este agente de seguro todo fue rápido y lo pude hacer por teléfono Alicia estuvo allí para ayudarme ,.."
We responded:
"Hola Marcos, muchas gracias por dejarnos saber como fue tu experiencia con nuestra agencia. Estamos muy contentos de haber podido ayudarle!"
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Norberto Borrego

July 8, 2024

5  out of  5
rating by Norberto Borrego
"Son los los mejores y un trato excelente"
We responded:
"Hola Norberto, muchas gracias por dejarnos una reseña. Estamos muy contentos de haber podido ayudarle. "
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Lisa Sheridan

July 4, 2024

5  out of  5
rating by Lisa Sheridan
"I recently transferred our two vehicles to State Farm - Carla Fenzel, Agent. Danny Salazar Narvaez helped us and he made the process so simple, and our new State Farm policy is so much cheaper than what we were paying for Progressive. I would highly recommend this new Agent office for your home and auto insurance needs."
We responded:
"Hi Lisa, That's what we are here for, making insurance simple and customers happy. Danny is a great asset in our office, thank you for sharing your experience with him."
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561alpha

July 2, 2024

5  out of  5
rating by 561alpha
"Highly recommend this office. Helped me find home insurance, and bundled it with my existing auto insurance. Helped me save money in the end. They are very helpful and thorough."
We responded:
"Thank you for sharing your experience with us and trusting our office with your insurance needs! "
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Hilda Dyer

June 28, 2024

5  out of  5
rating by Hilda Dyer
"Daniel was very informative and very knowledgeable to me., and patient also. I will get back to him when it expires. You have a great employer he is a keeper. I thank him very much."
We responded:
"Hi Ms. Dyer, It was very nice to meet you today! Thank you for expressing your favorable experience with our office and with Danny specifically. We appreciate your business and look forward to serving you!"
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shiemesha Curtis

June 27, 2024

5  out of  5
rating by shiemesha Curtis
"Dan was so awesome and he actually solved my problems to helping with a better and lower coverage. Thank you so much dan!"
We responded:
"Hi Ms. Curtis, Thank you for taking the time to leave a review! We appreciate your feedback."
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Bebi Timothy

June 27, 2024

5  out of  5
rating by Bebi Timothy
"Their very fast with their work! I really appreciate their work."
We responded:
"It was our pleasure to serve you, thank you for leaving us a review!"
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Colleen Lewis

June 26, 2024

5  out of  5
rating by Colleen Lewis
"I had the pleasure of speaking with Danielle today at Carla Fenzl‘s office in Jacksonville for auto and renters quote and he was very thorough and explaining everything to me and finding all the best discounts I recommend him With his awesome customer, service, patients and knowledge He is very respectful and professional. I am very Satisfied with the outcome of my New car policy thank you again for your patience and understanding And your exceptional service"
We responded:
"Hi Colleen, Thank you so much for taking the time to leave us such a wonderful review on Google! We truly appreciate your kind words and support. It's always a pleasure to hear that our efforts have made a positive impact on our customers. We strive to provide exceptional service and create memorable experiences for everyone who walks through our doors. Your feedback serves as a great motivator for our team to continue delivering the best possible service. We are thrilled to know that you had a fantastic experience with us. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We value your patronage and look forward to serving you again soon. Thank you once again for your glowing review!"
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Ikram Farooqi

June 26, 2024

5  out of  5
rating by Ikram Farooqi
"I highly recommend Carla Fenzel - State Farm Insurance Agent. Excellent service and competitive rates."
We responded:
"Thank you for leaving a review and trusting us with your insurance needs!"